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Job Control Officer

TekSynap Arlington, VA
officer management operational leadership communication cfp technical air force production coordinate team configuration procedures
February 1, 2023
TekSynap
Arlington, VA
FULL_TIME

Responsibilities & Qualifications


RESPONSIBILITIES



  • Responsible for distributing, tracking, and ensuring prioritization of all jobs assigned to the production workcenters (PWCs) under their charge.

  • Coordinate with developmental and operational team (Configuration/Project Managers) to maintain Baselines, supporting operational systems.

  • Report the status of jobs associate with PWCs to leadership and to the CFP

  • Use recommended automated ticketing tools to assign or re-assign jobs between PWCs

  • Implement job control procedures consistent with Technical Order (TO) 00-33A-1001.

  • Assist PWCs and technicians as needed

  • Provide updates to the CFP common operational picture (COP) for updating senior leadership

  • Establish and implement job control procedures and practices in support of Customer goals and current DoD regulations


REQUIRED QUALIFICATIONS



  • Minimum Secret Security Clearance  

  • 2+ years’ experience with Queue/Change/Configuration Management may be substituted for an associate’s degree.

  • Excellent communication skills and the ability to manage and analyze operational information concerning all change management issues.

  • The ability to develop strong relationships with customers.

  • Exception ability to problem solve and think analytically

  • Self-Motivated.

  • Great organizational, project and time management skills

  • Ability to work effectively and independently within a team environment.

  • Strong attention to detail


PREFERRED QUALIFICATIONS



  • Possess and demonstrate superb customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks along with extensive knowledge and experience in specialized area of expertise, especially as it relates to the Department of Defense (DoD).

  • Associates Degree in a technical or business discipline (Nice to Have)

  • Experience with JFHQ-DODIN TASKORDs, MTOs and IAVMs

  • Strong written communication skills to coordinate issues and concerns with leadership, peers, and associated teams


Overview


TekSynap is Seeking a Job Control Officer with experience distributing, reporting, and making prioritization recommendations for jobs related to production workcenters (PWCs). Job Control Officers will be located within local squadrons, provide visibility to squadron leadership, and to the Communications Focal Point (CFP). They will not only track jobs associated with incidents, work orders, and change requests, but will also track jobs associated with military orders directed by AFNET higher headquarters.


 


The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites.


 


TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.


 


We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.


Visit us at www.TekSynap.com. 


Apply now to explore jobs with us!  


The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.


Additional Job Information


COMPETENCIES



  • Establish Focus

  • Change Management

  • Develop Others

  • Oral Communication

  • Written Communication

  • Interpersonal Awareness

  • Build Relationships

  • Analytical Thinking

  • Conceptual Thinking

  • Strategic Thinking

  • Technical Expertise

  • Initiative

  • Foster Innovation

  • Results Oriented

  • Teamwork

  • Customer Service


WORK ENVIRONMENT AND PHYSICAL DEMANDS


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.



  • Location: Pentagon, Joint Base Andrews, MD or Joint Base Anacostia Bolling

  • Type of environment: Office

  • Noise level: Medium - High

  • Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.

  • Amount of Travel: Less than 10%


PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


 


WORK AUTHORIZATION/SECURITY CLEARANCE


US. Citizen


Secret Clearance


 


OTHER DUTIES


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


 


EQUAL EMPLOYMENT OPPORTUNITY


In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.


 


TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [email protected] for assistance.


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